Ordering & Payments

• How long will my DailyObjects order take to deliver?
  Shipping time depends on the product you purchase and the destination location as a different product has different production time. Our standard delivery time is 5-7 working days subject to local custom clearing process & country specific delays. There may also be delays in case incorrect or incomplete shipping & delivery information is provided by you at the time of placing the order.
  
  
• Does DailyObjects offer free shipping internationally?
  Yes, we offer free international standard shipping for all orders. However, we hope for your understanding that due to the recent epidemic outbreak, courier service companies may have higher shipping charges in some countries.
  
  
• What payment methods do you accept?
  We accept major credit cards (American Express (USD), Mastercard and Visa), Apple Pay, Paypal and our adding more payment options continuously to provide you with the smoothest checkout experience.
  
  
• Can I pay via Cash on Delivery?
  For international orders Cash on Delivery is not available.
  
  
• How do I track my DailyObjects order?
  Sign in to your Account (the one that you made your order with) and click on Track Order. In some instances, carrier's tracking information may only be available in 1-2 business days after the order is shipped.
  
  
• Can I make changes to my DailyObjects order?
  For any order item changes simply email us at help@dailyobjects.us within 2 hours of placing the order with your order number! In case the order has not been shipped, we would be happy to adjust your order for a new item. If price difference is incurred for higher value product(s) or upgrade in shipping method is required after order placed, you will need to settle the payment request sent by Customer Service team at one go. In case the order has been shipped it will not be possible for us to change the order.
  
  
• Will COVID-19 affect my DailyObjects order?
  In view of the recent situation of COVID-19, logistics transportation and global delivery services are now subject to temporary delays. Shipping time is likely to be lengthened as a special arrangement of some courier service companies and air traffic delays are to be expected. Thanks for your patience while we work hard to get your order to you!
  
  
• How do I know if my DailyObjects order was placed successfully?
  If you have received an order confirmation email from us, your order was placed successfully! You can also log into your account to view your order history and search for your most recent order. Please be sure to check your Spam/ Junk folder as well. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging into your account or writing to us at help@dailyobjects.us.
  
  
• I’ve ordered a few items but I can’t find all of them. Where are the missing cases?
  Please be sure to open up all the boxes first. We normally packed all items in 1 box unless otherwise requested. If you have checked and the case is still not there, please contact us at help@dailyobjects.us
  
  
• How do I shop a DailyObjects product?
  You may select your preferred item and add it to the cart. Then select the shipping method and wait for it to be dispatched and shipped.
  
  
• Can I exchange my item for a different product?
  Yes, all DailyObjects orders come with a free 30 Days returns/ exchange policy.

  
  

  Please refer to our Returns Guideline for instructions on how to return your product.
• What should I do if I received a defective or damaged item?
  We are sorry to hear that you’ve received your item in this condition. If your item arrived defective or damaged, please contact us at help@dailyobjects.us We will assist you with a replacement through our Warranty Program as promptly as possible.
• How long does it take for a refund to be completed?
  Once the return package has been shipped, please allow the normal transit time plus 3-5 business days for the package to be received and processed by our Returns Team. The refunded amount should reflect back onto the original method of payment within 5 business days after you receive a refund confirmation email from us. 
  
  
• Does DailyObjects accept bulk purchases?
  Please send us an email at help@dailyobjects.us with more details and we will follow up.

Promotion

• I’ve missed a DailyObjects promotion campaign for a recent order I placed. Can I still enjoy the offer?
  Please let us know by email, we would wish to know the order number of yours and also the discount code / offer that you are after. We will be more than happy to evaluate what you have and honor the offer if it is deemed applicable. We apologize, but we are unable to apply the adjustments after the date of purchase to retail orders.

Product

• Are DailyObjects cases protective?
  Yes, DailyObjects protective case are meticulously designed for secure protection and upgraded luxury. With top-grade durable bumpers and scratch proof panels, our cases provide uncompromising protection to the device. Raised bezels around the screen and camera act as a barrier against abrasive surfaces and offer reliable screen and camera lens protection.
  
  
• Do DailyObjects clear phone cases turn yellow easily?
  Our clear cases are made to protect your tech while maintaining its good looks. The material technology is optimized to prevent yellowing and keep it fresh while its low-profile protection makes it classy.
  
  
• How much are DailyObjects cases?
  DailyObjects's case prices vary depending on the case types and device models. You may click on your preferred design and select your device model in the dropdown box for details.
  
  
• Do phone cases cause overheating?
  DailyObjects Phone cases do not necessarily cause overheating. There may be a trapping heat when putting on the phone case but avoid opening too many applications on your device, overexposure to the sunlight and always keeping your device in a cool place can help reduce the risk of overheating.
  
  
• What are DailyObjects cases made of?
  Different cases are made of different materials but mostly contain TPU, PC, Glass etc.
  
  
• How do I clean my phone cases?
  TO CLEAN: use only water and soft cloth to clean. AVOID harsh chemicals and alcohol-based cleaners.

Billing

• I received an error message when I checked out. What should I do? / What does "Invalid transaction error" or "Something wrong with your credit card, please call card center for help: Transaction Not Allowed" mean?
  If an error message occurs, this may be because:
  •The debit/ credit card cannot be used for this type of payment
  •Your bank has rejected the transaction due to suspicions of fraud
  •The card is not activated for international transactions
  Please use another card to resolve the problem. If the issue still persists, kindly contact your bank for assistance.
  
  
• When I proceed to checkout, it says “A match of the Shipping Address City, State, and Postal Code failed.” What should I do?
  Please make sure all information entered is 100% correct and there are no spelling mistakes. Please also avoid short forms of City, and do not include the State information within the City input box. If the details are right but still the payment cannot be made, please contact us and we will get back to you shortly.

Still not getting your answers? Contact us at help@dailyobjects.us anytime. You can contact us on Instagram @dailyobjects_official