HOW DO I RETURN/EXCHANGE AN ITEM PURCHASED?
At DailyObjects, International orders are eligible for 30 days No Questions Asked returns.
I HAVE RECEIVED A DAMAGED OR DEFECTIVE ITEM/WRONG PRODUCT IN MY ORDER, HOW SHOULD I PROCEED?
Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for an exchange.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate the exchange:-
- Step 1: Contact our Customer Support team via support team at email@example.com or call us on +91 8010 667 667 between 9AM and 6PM India time, Monday to Saturday within 2 business days of receiving the order. The window for this will open when our delivery partners mark the orders “delivered”. Delayed queries will not be encouraged on the account of the package being opened late.
- Step 2: Share images and videos of the defective/wrong items with us along with your order details in your order.
- Step 3: DailyObjects support team will reach out to you in 4-5 business days to resolve your issue as per the policy in which your order was placed.
Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will suggest you to select a product from the same category for which options will be shared by our team.
CAN I RETURN PART OF MY ORDER?
At DailyObjects International orders are eligible for 30 days returns, once received by the customer. You may raise a concern with our support team to an appropriate redressal at firstname.lastname@example.org