Section 1: Orders

1. How do I check the status of my order?

Log in to your account and tap on the "My Orders" section under the main menu of the app or website to check your order status. You will also receive shipping updates via email to your registered email address.

2. How can I change the products in an existing order?

You can change the products in an existing order anytime before the order is shipped. To request a change, please email us at help@dailyobjects.us with your order number and the details of the update you need. We will do our best to accommodate your request right away.

3. How can I change the shipping address or phone number in an existing order?

You can request a change in your shipping address or phone number by emailing us at help@dailyobjects.us. Please include your complete order details - your name, updated contact information, and the full new address. Please note, address changes are only possible before your order has been shipped.

4. When will I receive my order?

All orders are delivered within 5 to 8 business days from the date of order placement. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and a link to track your package.

5. Is shipping free?

Yes! Shipping is completely free on all orders placed on dailyobjects.us. No discount code is needed - free shipping is automatically applied at checkout.

6. What should I do if my delivery attempt has failed?

If a delivery attempt fails, our courier partner will make up to 3 additional attempts to deliver your package. If all attempts are unsuccessful, the order will be marked as cancelled and returned to us. Once we receive the returned package, your payment will be refunded to your original payment method after an email confirmation from you.

7. I have not received an order confirmation. What should I do?

Please check your spam or promotions folder first. If you still cannot find it, log in to your account and check under "My Orders." If the order is not listed there either, please email us at help@dailyobjects.us with the name and email address you used at checkout and we will look into it and get back to you within 24 hours.

8. My order shows as delivered, but I have not received it. What should I do?

We are sorry to hear that! If your tracking shows "Delivered" but you have not received your package, here is what we suggest:

• Check with neighbors or anyone else at your delivery address

• Wait 24 hours - carriers sometimes mark a package as delivered a day early

• Contact the carrier directly with your tracking number to file a trace

• If the issue is still unresolved after 48 hours, email us at help@dailyobjects.us and we will work with the carrier to locate your package or arrange a resolution for you

9. I have received a damaged, defective, or wrong product. How should I proceed?

We are sorry about that! If you receive a damaged, defective, or incorrect product, please email us at help@dailyobjects.us with your order number and clear photos or a video of the issue. We will make it right for you.

Important: Any issues related to damaged, defective, or incorrect products must be reported within 48 hours of delivery. Requests raised after this period may not be accepted.

10. What happens if my package arrives damaged on the outside?

If your package looks damaged upon arrival, please take photos before opening it. Open the package, check the product condition and email us right away if the product is damaged. We will guide you through the next steps.

11. Will I receive an invoice with my order?

Yes! A digital invoice will be available in the "My Orders" section of your account as soon as your order is placed.

12. Can my order be shipped to a PO Box or APO/FPO address?

Yes. We ship to PO Boxes via USPS. We also ship to APO/FPO military addresses using USPS Priority Mail Military Service. Please note that delivery times to APO/FPO addresses may be longer than standard estimates.

13. What carriers do you use?

We ship via USPS, UPS, and FedEx depending on your location and the shipping method selected at checkout. The carrier assigned to your order will be shown in your shipping confirmation email.

14. What do I do if my order is split into multiple packages?

For orders with more than one item, packages may occasionally be dispatched separately depending on availability. We do this to get items to you as quickly as possible. There is no additional shipping charge for split shipments - you pay nothing extra. You can track all your packages under the "My Orders" section.

Section 2: Returns & Refunds

1. What is your return policy?

We offer a 30-day return window on most items from the date of delivery. To be eligible for a return, your item must be:

• Unused and in the same condition you received it

• In its original packaging with all accessories, inserts, and tags intact
  

• Accompanied by your order number

For full details, please refer to our Return & Refund Policy linked at the bottom of every page on dailyobjects.us.

2. How do I start a return?

Starting a return is simple. Email us at help@dailyobjects.us with your order number and the reason for your return. Please do not ship items back before contacting us - returns sent without authorization may be refused.

Once we confirm your return request, we will respond within 1 business day with a Return Merchandise Authorization (RMA) number and complete return instructions.

3. How do I exchange an item?

We currently do not offer direct exchanges. If you would like a different item, color, or variant, here is what to do: initiate a return for your original item by emailing us at help@dailyobjects.us, and once your return is approved and your refund is processed, you can simply place a new order for the item you want. This ensures the item you are after is in stock and reserved for you.

4. Who pays for return shipping?

Return shipping is completely free on all orders placed on dailyobjects.us.

5. How long does a refund take?

Once we receive and inspect your return (typically within 1 to 2 business days of arrival at our warehouse), approved refunds are processed to your original payment method within 5 to 7 business days. Please note that credit card refunds may take an additional 3 to 5 business days to appear on your statement depending on your bank.

If more than 10 business days have passed since your return was approved and you have not seen your refund, please email us at help@dailyobjects.us and we will investigate right away.

6. I received a damaged or defective item. Do I need to send it back?

Not always. If the cost of return shipping exceeds the value of the item, we will never ask you to send it back. In that case, we will issue a full refund or send you a replacement and let you keep or donate the original. Just email us at help@dailyobjects.us with your order number and photos of the damage and we will take care of the rest.

7. What items cannot be returned?

The following items are not eligible for return or refund unless they arrive defective or incorrect:

• Personalized, custom-printed, or monogrammed items
  

• Items that have been used, washed, or altered

• Items returned without original packaging
  

 

8. My return request was approved, but pickup has not happened yet. What should I do?

If you have not been contacted about your return shipment within 3 to 5 business days of your RMA being issued, please email us at help@dailyobjects.us and we will follow up on the status for you.

9. What if I have a quality concern after the 30-day return window?

We handle returns only within the 30-day policy window. However, for quality issues beyond that period, please reach out to us at help@dailyobjects.us and our team will assess the situation and assist you based on the nature of the issue.

Section 3: Payments

1. What payment methods do you accept?

We accept all major payment methods, including:

• Credit and debit cards: Visa, Mastercard, American Express, Discover

• PayPal

• Apple Pay and Google Pay (on supported devices)

• Shop Pay, including Afterpay for Buy Now, Pay Later in 4 installments

• DailyObjects Gift Cards

All transactions are encrypted and processed securely. We never store your full card details.

2. Is it safe to enter my credit card details on your website?

Absolutely. Our website uses SSL (Secure Socket Layer) encryption - you will see the padlock icon in your browser address bar. All payments are processed by Shopify Payments, which is PCI DSS Level 1 certified, the highest level of payment security certification available.

3. Can I use multiple discount codes on a single order?

Only one discount code can be applied per order. If you have multiple codes, we recommend using the one with the highest value. Your discount can still be combined with our free shipping offer.

Section 4: Cancellations

1. Can I cancel my order?

Yes, you can cancel your order before it is shipped. To request a cancellation, please email us at help@dailyobjects.us with your order number as soon as possible. Once we confirm the cancellation, your full payment will be refunded to your original payment method.

2. Can I cancel my order after it has been shipped?

Unfortunately, once an order has been shipped it cannot be cancelled. Once you receive your order, if the item is eligible for return, you are welcome to initiate a return under our 30-day return policy. Please email us at help@dailyobjects.us for assistance.

3. What happens if my order is cancelled due to failed delivery?

If our courier partner is unable to deliver your package after multiple attempts, the order will be cancelled and returned to us. Once the package arrives back at our warehouse, your payment will be refunded to your original payment method after an email confirmation from you.

Section 5: Custom Duty Fees

1. Will I be charged customs duties or import taxes on my order?

All orders are shipped from India, and international shipments may be subject to customs duties, VAT, or other import taxes charged by your destination country's customs authority. These charges are separate from your DailyObjects order total and are entirely the responsibility of the customer. Here is a general guide to what you can expect by region:

• United States: Duty rates typically range from 0% to 15% depending on the product category; orders under $800 are generally duty-free under the de minimis threshold

• Canada: Typically 0% to 20% depending on the product category

• United Kingdom: VAT at 20% plus any applicable import duty

• European Union: VAT between 17% and 27% depending on the country, plus import duty where applicable

• Australia: GST of 10% on imports over AUD 1,000; orders under this threshold are typically duty-free

• UAE and Middle East: Customs duty typically ranges from 0% to 5% depending on the product

• Japan and Singapore: Generally low duty rates of 0% to 10%; consumption tax may apply

We are unable to predict or guarantee the exact fees you will be charged as these vary by country, order value, and product category. We recommend checking with your local customs office before placing an order if you are unsure of what to expect.

2. Are customs fees included in the price I pay at checkout?

No. The price you pay at checkout on dailyobjects.com covers only the product, while the shipping is free. Any customs duties or import taxes are assessed separately by your destination country's customs authority upon arrival and are not collected by DailyObjects.

3. Can DailyObjects mark my package as a gift or declare a lower value to reduce customs fees?

We are legally required to declare the full item value on all customs and export forms in compliance with Indian and international trade regulations. We are unable to mark packages as gifts or under-declare the value. Doing so is illegal and could result in your package being seized or delayed by customs. We appreciate your understanding.

4. Will customs fees be refunded if I return my order?

Customs duties and import taxes are assessed and collected by your destination country's government, not by DailyObjects. As a result, these fees are non-refundable by us. We recommend contacting your local customs authority directly if you believe you are eligible for a duty refund. 

Section 6: Warranty

1. Do all DailyObjects products come with a warranty?

Not all products are covered under warranty. Warranty eligibility is product-specific and is clearly mentioned on each product page under the "Warranty" tab. We recommend checking this before making a purchase.

2. How long is the warranty valid?

The warranty period varies by product and category. You can find the exact warranty duration listed on the respective product page.

3. What does the warranty typically cover?

In general, the warranty covers manufacturing defects or functional issues that occur under normal use. It does not cover:

• Accidental damage

• General wear and tear

• Misuse or unauthorized modification

• Damage caused by external factors such as water, impact, or extreme conditions

4. How do I make a warranty claim?

To make a warranty claim, please email us at help@dailyobjects.us with your order number, a description of the issue, and clear photos or a video of the defect. Our team will review your claim and get back to you with next steps.

5. Where can I check if my product is covered under warranty?

Visit the product page for the item you purchased and scroll to the "Warranty" tab. It will clearly state whether the product is covered, the duration of coverage, and any specific terms that apply.

Section 7: Gift Cards

1. Are DailyObjects gift cards available?

Yes! DailyObjects digital gift cards are available in denominations of $25, $50, $100, and $200. They are delivered instantly via email and make the perfect gift for anyone who loves beautifully crafted accessories.

2. How do I use my gift card?

At checkout, simply enter your gift card code in the payment section and the value will be automatically deducted from your order total.

3. Can I use a gift card together with another payment method?

Yes. If your order total exceeds the value of your gift card, you can pay the remaining balance using any other available payment method.

4. Do gift cards expire?

No - DailyObjects gift cards never expire. You can use your gift card at any time without worrying about it running out of validity.

5. Can I use my gift card more than once?

Yes, you can use your gift card across multiple orders until the full value has been used up.

6. Can I check the balance on my gift card?

Yes. You can check your remaining gift card balance anytime under the "Gift Cards" section in your account, or by emailing us at help@dailyobjects.us.

7. Can I combine multiple gift cards on one order?

Unfortunately, only one gift card can be applied per order transaction.

8. What happens to my gift card if I cancel or return an order?

If you cancel or return an order that was paid for with a gift card, the refunded amount will be credited back to your original payment source. A new gift card will not be issued for such orders.

9. Can a gift card be refunded or reissued?

Gift cards are non-refundable and cannot be reissued once they have been used or lost. Please keep your gift card details in a safe place.

Section 8: Shipping

1. How long does international delivery take?

All orders are dispatched within 24 hours. Delivery windows from the date of dispatch are as follows:

• USA: 5 - 8 business days

• Canada: 7 to 14 business days

• UK and EU: 8 to 16 business days

• Australia and New Zealand: 10 to 18 business days

• Japan and Singapore: 8 to 14 business days

• UAE and Middle East: 10 to 18 business days

These are estimates and can be affected by customs clearance, public holidays, or carrier delays. All international orders include tracking.

2. Are prices shown in my local currency?

All prices on dailyobjects.us are displayed in USD. At checkout, your bank or payment provider will convert to your local currency at their current exchange rate. The converted amount will appear on your bank statement.

3. My country is not listed at checkout. Can I still order?

Possibly! If your country is not currently in our shipping list, please email us at help@dailyobjects.us with your country and the items you are interested in. Our fulfillment team will check availability and get back to you within 2 business days.

4. Is gift wrapping available for international orders?

Gift wrapping is not currently available for international orders due to customs declaration requirements. All international orders ship in our standard protective DailyObjects packaging.

Section 9: Policies

 

Shipping Policy

All orders placed on dailyobjects.us include free shipping. There are no minimum order requirements and no coupon codes needed - free shipping is applied automatically at checkout for all customers.

Orders are typically dispatched within 24 hours of placement. Once dispatched, standard delivery takes 5 to 8 business days within the United States while the delivery timelines for other countries are mentioned in the below. You will receive a shipping confirmation email with your tracking number as soon as your order is on its way.

We ship via USPS, UPS, and FedEx. Expedited and overnight delivery options are available at checkout for an additional fee.

All orders are dispatched within 24 hours. Delivery windows from the date of dispatch are as follows:

• USA: 5 - 8 business days

• Canada: 7 to 14 business days

• UK and EU: 8 to 16 business days

• Australia and New Zealand: 10 to 18 business days

• Japan and Singapore: 8 to 14 business days

• UAE and Middle East: 10 to 18 business days

These are estimates and can be affected by customs clearance, public holidays, or carrier delays. All international orders include tracking.

Return & Refund Policy

We want you to love your DailyObjects purchase. If something is not right, we will make it right.

Return Eligibility

You may return most items within 30 days of delivery. To be eligible, items must be unused, in original packaging, and accompanied by your order number.

Non-Returnable Items

The following items cannot be returned unless they arrive defective or incorrect:

• Personalized, custom-printed, or monogrammed items

• Items marked "Final Sale" at time of purchase

• Gift cards

• Used, washed, or altered items

How Refunds Are Processed

Once we receive and inspect your return, approved refunds are processed within 5 to 7 business days to your original payment method. Credit card refunds may take an additional 3 to 5 business days to appear on your statement. Store credit is available immediately upon approval if you prefer that option.

Sale & Promotional Items

Items purchased at 30% or more off are eligible for store credit only. Items marked "Final Sale" are not eligible for return or exchange under any circumstances.

Warranty Policy

DailyObjects stands behind the quality of everything we make. Warranty coverage and duration vary by product and are clearly stated on each product page under the "Warranty" tab. In general, our warranty covers manufacturing defects under normal use. It does not cover accidental damage, wear and tear, misuse, or damage caused by external factors. To check warranty eligibility for your product, visit its product page on dailyobjects.us.

Privacy & Data Policy

We take your privacy seriously. All payment information is processed securely through Shopify Payments (PCI DSS Level 1 certified) and we never store your full card details. For full details on how we collect, use, and protect your data, please refer to our Privacy Policy linked in the footer of dailyobjects.us.

Policy Updates

DailyObjects reserves the right to update any of these policies at any time. Any changes will be posted on the relevant policy pages with an updated effective date. Continued use of dailyobjects.us after changes are posted constitutes your acceptance of the updated policy.

Section 10: Product Compatibility

 

1. How do I find the right case for my phone model?

On any phone case product page, use the "Select your device" dropdown to see every compatible model for that case. We recommend double-checking your exact model number (found in your phone's Settings > About) before purchasing. If you are unsure, email us at help@dailyobjects.us with your device model and the product link and we will confirm compatibility before you buy.

2. Do your phone cases support MagSafe?

Selected DailyObjects cases are MagSafe-compatible. These are clearly labeled "MagSafe Compatible" on the product page and work with Apple MagSafe chargers, wallets, and accessories. Standard cases without this label will not align with MagSafe accessories.

3. Can I use a wireless charger with your cases on?

Yes - all DailyObjects phone cases are wireless charging compatible unless specifically stated otherwise on the product page. You do not need to remove the case to charge wirelessly.

4. Are your laptop sleeves compatible with M-series MacBooks?

Yes. Our laptop sleeves and cases are sized by screen diagonal (13", 14", 15", 16") and are compatible with all MacBook models that share those dimensions, including all M1, M2, and M3 chip variants. Please check the product description for exact internal dimensions before purchasing.

5. Do your Apple Watch bands fit all Apple Watch models?

Our watch bands are sized by case diameter, not by series. Our 40/41mm bands fit Apple Watch 40mm (Series 4 through 6, SE) and 41mm (Series 7 through 9, SE 2nd gen). Our 44/45mm bands fit 44mm (Series 4 through 6, SE) and 45mm (Series 7 through 9, SE 2nd gen). The 49mm Ultra band fits Apple

 

Section 11: Account & Contact

 

1. Do I need an account to place an order?

No - you can check out as a guest. However, creating a free account gives you access to your order history, faster checkout on future orders, and exclusive member benefits. Sign up on dailyobjects.us - it takes under a minute.

2. How do I reset my password?

Click "Sign In" on dailyobjects.us, then select "Forgot password?" Enter the email address linked to your account and we will send a password reset link to your inbox within a few minutes. If it does not arrive, please check your spam folder.

3. How do I contact customer support?

We are here to help! You can reach our customer support team by: Email: help@dailyobjects.us (response within 1 business day, Monday to Friday)

For urgent matters such as an incorrect shipping address right after placing an order, please include "URGENT" in your email subject line and we will prioritize your request.

4. I am a content creator or influencer. Can I collaborate with DailyObjects?

We would love to hear from you! Please email partnerships@dailyobjects.us with your social media handles, audience size, and a brief note about your content. Our team reviews all partnership inquiries and responds within 5 business days.

5. Can I leave a product review?

Absolutely, and we encourage it! After your order is delivered, you will receive an email with a link to leave a review. Honest feedback helps fellow shoppers and helps us continue to improve.

Still have a question? We are always happy to help.

Email us at help@dailyobjects.us and we will get back to you within 1 business day (Monday to Friday).